Refund policy

We want you to be satisfied with your purchase.

Returns
We accept returns within 14 days of delivery.

To be eligible for a return:

• Item must be unused and in original packaging
• Item must not be opened (for hygiene reasons)

Non-Returnable Items

• Opened fragrances
• Used products

Refunds
Once we receive and inspect your return, we will notify you of approval.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges
We only replace items if they are defective or damaged.

Damaged Items
If your item arrives damaged, contact us within 48 hours with photos at:
hello@saffronskies.co